Terms & Conditions

Please take a few moments to carefully review these Terms and Conditions. At Impress Clean, we are committed to providing the highest standard of cleaning services with safety, professionalism, and customer satisfaction as our top priorities.

1. Cleaning Services

Services include all tasks agreed upon at the time of booking between the client and Impress Clean.
All cleaning products and equipment required for the service will be supplied by Impress Clean.
If any safety concern arises before or during the service, Impress Clean reserves the right to terminate or refuse the service at its discretion.

2. Customer Responsibilities

To ensure a safe and efficient service, customers must:

Maintain a safe environment for Impress Clean personnel.
Keep all access points to the service areas clear and unobstructed.
Provide access to essential utilities such as hot and cold water, electricity, and waste disposal.
Notify Impress Clean in advance of any known hazards (e.g., slippery floors, biohazards, electrical issues).

3. Payment Terms

Full payment is due immediately upon completion of service.
Accepted payment methods include cash, credit card, cheque, and direct deposit.
Direct deposit payments must be completed before the next scheduled (weekly or fortnightly) service.
A 50% deposit is required when booking End of Lease or Move-Out cleaning services. The remaining balance is payable upon completion.
A 1.5% surcharge applies to all credit card payments.
Direct Debit is available exclusively for ongoing regular services.

4. Late Payment Policy

Payment must be made within 7 days of the invoice date.
A late fee of $10 per day will apply for overdue payments beyond this period.

5. GST and Invoices

Tax Invoices are provided for all services.
All quoted and invoiced prices are inclusive of GST unless otherwise stated.

6. Quotations

All quotes are based on the information provided by the client. A site inspection may be necessary to confirm accuracy.
Any additional services requested (e.g., oven or window cleaning) will incur extra charges, disclosed in advance.

7. Rescheduling Services

Changes to service date or time must be communicated in advance and approved.
Pricing may vary depending on the new schedule or any added services.
Additional services may be completed on the same day if time permits. Otherwise, a new appointment will be arranged.

8. Changes to Scope of Work

Any modifications to the agreed-upon scope must be confirmed prior to service delivery.
Additional charges may apply for scope changes.

9. Complaints & Resolutions

If you’re dissatisfied with the service, please contact us within 24 hours of completion.
Impress Clean will investigate the issue and may offer:

A partial or full refund, or
A complimentary re-service.

Resolution will be subject to our internal policy and evaluation.

10. Accidents, Damage & Theft

All incidents involving breakage, damage, or theft must be reported to Impress Clean within 24 hours of service.
Failure to report within the specified time may void any entitlement to compensation or remediation.
In cases of suspected theft, a police report must be lodged before Impress Clean initiates any resolution process.

11. Privacy Policy

Impress Clean respects your privacy. Your personal information will never be shared with third parties unrelated to the service unless required by law.

12. No Locked-In Contracts

We do not require long-term commitments for regular residential cleaning services.
Our goal is to build trust through consistent service quality.
Commercial clients are requested to provide 8 weeks’ notice for cancellation of ongoing services.

For all inquiries, feedback, or concerns, please contact us at:
📧 info@impressclean.com.au