Privacy Policy

At Impress Clean, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our services—whether online, by phone, or in person.

1. Information We Collect

We may collect the following types of information:

Personal Information: Full name, phone number, email address, physical address, payment details
Service Details: Type of cleaning service requested, property size, frequency of service
Technical Information: IP address, browser type, operating system (when interacting with our website)
Communication History: Emails, text messages, or any customer support interactions

2. How We Use Your Information

Your personal data is used only for the following purposes:

Delivering the cleaning services you have requested
Sending confirmations, updates, or reminders about appointments
Processing payments and providing tax invoices
Improving our services and overall customer experience
Responding to enquiries, feedback, or complaints

3. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your data only:

With cleaning team members or staff strictly for service delivery
With legal authorities if required by law
With secure and encrypted payment processors

All third parties are bound by strict confidentiality agreements.

4. Data Security

We implement appropriate measures to safeguard your personal information against unauthorized access, misuse, or disclosure. These measures include:

Secure payment gateways
Encrypted communication where applicable
Restricted data access to authorized personnel only

5. Your Rights

You have the right to:

Request access to your personal information
Ask for corrections to inaccurate or outdated information
Request deletion of your data (unless we are legally required to retain it)

For any such requests, please contact us at info@impressclean.com.au

6. Cookies & Website Tracking

Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings, though doing so may affect certain website functionalities.

7. Changes to This Policy

Impress Clean reserves the right to update this Privacy Policy at any time. Any changes will be posted on our website, and the updated version will become effective immediately upon posting.

8. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy, please reach out to us at:
📧 info@impressclean.com.au